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GPH Care Plus – Clinical Leadership & Healthcare Management Masterclass

Clinical and professional expertise alone does not automatically prepare a person to lead people, manage services or deliver results through a team.

 

In healthcare, professionals may assume leadership responsibilities through appointment, seniority, professional progression or rank, often with limited formal preparation for the complex people-management and service-delivery responsibilities that accompany these roles.

 

Clinical Leadership & Healthcare Management for Unit and Department Heads is a practical and highly interactive Continuing Professional Development course designed to strengthen the leadership and management capabilities of healthcare professionals and other personnel entrusted with responsibility for departments, units, teams and services.

 

Under the theme “Leading People. Managing Services. Delivering Results,” the course moves beyond leadership theory to address the everyday realities of managing a healthcare service: setting priorities and standards, delegating effectively, supervising staff, handling difficult conversations, managing conflict, motivating teams, making sound decisions, coordinating resources, responding to complaints and incidents, promoting quality and patient safety, and maintaining accountability for results.

 

The training will be facilitated by highly qualified, skilled and experienced resource persons using practical presentations, facilitated discussions, healthcare-based scenarios, case exercises and shared experiences.

 

As part of the GPH Care Plus Staff Training & Culture Transformation Programme, this module supports the Ghana Police Hospital's broader commitment to developing its people alongside investments in infrastructure, equipment and clinical services.

 

 

WHY YOU SHOULD ATTEND

 

Being an excellent clinician, technical professional or senior officer does not necessarily make leadership easy. Once you become responsible for a department, unit or team, your performance is increasingly measured not only by what you personally do, but also by how effectively the people and services under your leadership perform.

 

This course will help participants become more deliberate, confident and effective leaders. It provides practical approaches to managing people, setting expectations, delegating responsibilities, addressing underperformance, resolving workplace conflict, coordinating services and creating an environment in which staff can perform at their best.

 

It is particularly valuable for personnel who have recently assumed leadership or supervisory responsibilities, experienced leaders seeking to strengthen their management practice, and emerging leaders preparing for greater responsibility.

 

If you lead people, supervise a team, manage a unit or influence how healthcare services are delivered, this course is for you.

 

 

EVENT HIGHLIGHTS

 

Participants can expect a dynamic professional learning experience featuring:

 

Expert-led, practical CPD training by highly qualified and experienced resource persons

Interactive learning rather than lecture-only delivery

Realistic healthcare leadership scenarios and case discussions

Opportunities to discuss actual leadership and management challenges

Practical approaches that can be immediately applied in the workplace

Focus on people management, service delivery, quality and accountability

Development of 30–60–90-day leadership improvement priorities

Interaction and experience-sharing among healthcare leaders and supervisors

Hybrid access for the designated target audience

Independent CPD accreditation for eligible participants who successfully satisfy the course requirements

Certificate of participation/completion, subject to the applicable course requirements

Access through the CES learning platform for the authorised target audience

 

 

PARTICIPANT CONSENT AND DATA PRIVACY NOTICE

 

By registering for Clinical Leadership & Healthcare Management for Unit and Department Heads, you consent to participate in this training hosted by Continuous Education Services (CES) on behalf of the Ghana Police Service and the Ghana Police Hospital.

 

Your registration will provide CES with the information necessary to administer the training, manage participation and facilitate the award of applicable CPD points through the relevant professional regulatory body, including the Medical and Dental Council (MDC), Allied Health Professions Council (AHPC), Pharmacy Council (PC), and Nursing and Midwifery Council (NMC), as applicable to the participant's professional category.

 

CES is committed to safeguarding your personal information. Your personal data will not be disclosed to unrelated third parties and will only be shared with the relevant professional regulatory body, where necessary, for the legitimate purpose of verifying participation and facilitating the award of CPD points earned through this training.

 

Participation in the training is voluntary, and participants may discontinue their participation at any time. However, participants who do not satisfy the prescribed participation, assessment or completion requirements may not qualify for the applicable CPD points or certificate.

 

All participant information will be handled with appropriate confidentiality and used only for purposes connected with the administration, accreditation, evaluation and documentation of this training.

 

ORGANIZED BY

 

IN COLLABORATION WITH

  

Overview

Course Description

A practical and highly interactive CPD programme designed for healthcare professionals and other personnel with leadership, supervisory or management responsibilities, equipping participants with practical skills for leading people, managing teams and services, delegating and supervising effectively, handling performance and workplace conflict, making sound decisions, strengthening quality and patient safety, and improving accountability for results. Through expert facilitation, realistic healthcare scenarios, shared experiences and action planning, participants will be challenged to move beyond professional expertise and develop the leadership and management capabilities required to build stronger teams, improve service delivery and achieve measurable results across the Ghana Police Health Service.

What you will learn

By the end of this course, participants should be able to:

1. Differentiate leadership from management and explain how both functions contribute to effective healthcare service delivery.

2. Apply appropriate leadership and management approaches when directing departments, units, teams and healthcare services.

3. Delegate, supervise and manage staff performance more effectively, including setting expectations, providing feedback and conducting difficult conversations.

4. Apply practical approaches to team motivation, communication and conflict management within multidisciplinary Police and civilian healthcare teams.

5. Improve decision-making, workflow coordination, resource management, quality improvement and patient-safety oversight within their areas of responsibility.

6. Develop clear leadership priorities and an actionable 30–60–90-day improvement plan for strengthening their department, unit or service.

Course Content


Lecture Sessions

No session added to this course yet.

Downloadables

No downloadable content added to this course yet.

About Facilitators

  • 1 Course on CES

Prof. Sheena Lovia Boateng

BSc, MPhil, PhD

Programme Coordinator, Weekend MBA and MA Marketing Strategy Programmes

University of Ghana Business School | UGBS

Prof. Sheena Lovia Boateng is an Associate Professor in the Department of Marketing and Entrepreneurship at the University of Ghana Business School (UGBS), where she coordinates the Weekend MBA Marketing and MA Marketing Strategy programmes.

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  • 1 Course on CES

Dr. Yvonne Ayerki Lamptey

BSc, MPhil, PhD, CIHRM

Director, Human Resource and Organisational Development Directorate

University of Ghana

Dr. Yvonne Ayerki Lamptey is the Director, Human Resource and Organisational Development and a Senior Lecturer in Human Resource Management at the University of Ghana, University of Ghana Business School and a Senior Consultant at the Corporate Support Group. She holds a PhD from Swansea University in the UK.

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